Frequently Asked Questions

Are your products genuine?

Yes. All products sold on fimnet.shop are 100% genuine and come with manufacturer or dealer warranty where applicable.

How long does delivery take?

Nairobi deliveries typically arrive within 24 hours. Upcountry deliveries take 1-3 business days depending on location.

What payment methods do you accept?

We accept M-Pesa and Cash on Delivery. More payment options are being added soon.

Can I return a product?

Yes, see our Returns & Refunds policy for full details on eligibility and the return process.

Do you offer warranty on phones?

Most smartphones come with manufacturer warranty (typically 1-2 years). Warranty terms are listed on each product page.

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