A: Browse our categories, add desired items to your cart, then proceed to checkout. You’ll receive an order confirmation via email.
A: Yes—contact our Customer Care team within 30 minutes of order placement via support@fimnet.shop or WhatsApp. Once the order moves to “Processing,” modifications may no longer be possible.
A: We accept M-Pesa Paybill, Visa, Mastercard, and bank transfers. All payments are securely processed via SSL encryption.
A: Yes—we use industry-standard encryption (HTTPS/SSL) and do not store your card details on our servers.
A: We offer Standard (3–5 business days) and Express (1–2 business days) nationwide delivery.
A: Standard shipping is KES 300, Express shipping is KES 1000. Free Standard shipping applies on orders within CBD
A: After dispatch, you’ll receive a tracking link via SMS and email. You can also log in to your account and view order status.
A: Fimnet.shop is Kenya’s premier online electronics store, offering a wide range of genuine, warranty-backed smartphones, tablets, laptops, accessories, and more—delivered straight to your doorstep.
A: Our headquarters is in Nairobi, Kenya. We ship nationwide and provide local customer support.
A: You may return unopened, undamaged items within 7 days of delivery for a full refund or exchange. Some accessories and software are non-returnable.
A: Log in to your account, select the order, click “Request Return,” and follow the prompts. You’ll receive a return authorization and shipping instructions.
A: Refunds are processed within 3–5 business days after we receive and inspect the returned item.
A: Yes—all electronics come with a minimum 6-month manufacturer’s warranty. Laptop and server warranties vary by brand—details are on each product page.
A: Contact support@fimnet.shop with your order number and photos/videos of the issue. We’ll guide you through the repair or replacement process.
A: You can checkout as a guest, but creating an account lets you track orders, save addresses, and view purchase history.
A: Click “Forgot Password” on the login page, enter your email, and follow the reset link we send you.
A: Our NOC team provides 24/7 tech support for network-related products. Email noc@fimnet.co.ke
A: Yes—for select networking equipment and servers. Add “Installation Service” at checkout or contact sales@fimnet.shop for a quote.
Email: support@fimnet.shop
WhatsApp: +254 11 105 2633
Phone: +254 11 105 2633 (Mon–Fri, 9 am–5 pm)
If your question isn’t covered here, feel free to reach out to our Customer Care team!